Here you will receive answers to questions most frequently asked by customers.
Can I also order by e-mail?
So that we can process your order quickly and efficiently, we recommend that you order the desired article through our online shop. Here you will find exact data about the article, the colours and sizes available, and your order and your personal data are passed on to us in coded form. Should there be technical problems you can of course also send us your order by e-mail.
Is there a minimum or maximum order value?
How can I cancel my order?
We usually process your order the same day. Please therefore inform us as quickly as possible if you wish to cancel your order.
by e-mail: email@example.com
by phone: +49 (0) 09129/2906990
Please tell us the order number we sent you by e-mail.
If the delivery is already on its way to you, you can make use of your right of revocation (except for tights) and send the goods back to us in their original condition without giving any reason. See also our right of revocation.
Can I choose a different delivery address?
We can of course send an order to a different address, as long as this is within Germany. Give us your chosen delivery address during the order process.
I placed several orders on the same day. Can you combine these?
We try to combine your orders, but unfortunately cannot guarantee this. If your order has already been completely processed, combining is unfortunately no longer possible.
Which methods of payment does Comfort4Men online shop offer me?
Can I try the tights on?
Even in a normal shop you cannot try tights on. For hygienic reasons, tights that have been tried on cannot be returned.
What must be observed when returning goods?
You will be responsible for the direct costs connected to the sending back of the goods.
How do I carry out a return or exchange?
You have the right to return or exchange the goods within 14 days of receiving them. This does not apply to tights, however, as these are special customized designs. You will find details about this in our general terms and conditions.
Please observe the following points:
The article should always be in its original packaging, undamaged and unworn.
The article may be tried on as long as it is not underwear or hosiery.
Please supply adequate postage on your returned article.
Where and how can I order catalogues?
As our shop is not a classic mail order firm, there is no catalogue. The online shop itself offers a comprehensive product overview and information.
My name/address has changed.
Simply send an e-mail about this to: firstname.lastname@example.org
Do you still have questions?
If we have not been able to help you, then please get in touch with us.
How can I contact Comfort4Men?
Phone: +49 (0) 9129/2906990
Fax: +49 (0) 9129/2906980
Angelika Weiß e.Kfr.